FAQ

Krebus FAQ

Shipping

Q: How long does shipping take?
A: Orders are typically processed within 1-3 business days. Standard shipping within the U.S. takes 10-14 business days.

Q: Do you offer international shipping?
A: At this time, we only ship within the United States.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package in real time.

Refunds & Exchanges

Q: What is your return policy?
A: We accept returns and exchanges within 14 days of delivery, as long as the item is unworn, unwashed, and in its original condition with tags attached.

Q: How do I start a return or exchange?
A: To initiate a return or exchange, contact our support team at krebusclothing@gmail.com with your order number and reason for the request. We’ll provide instructions on how to send the item back.

Q: Do you offer refunds?
A: Yes! Once we receive and inspect your returned item, we’ll process a refund to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

Q: What if I received a damaged or incorrect item?
A: If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery, and we’ll make it right at no extra cost.